Returns Policy

At PhongEdits, we strive to provide high-quality real estate photo editing services. Due to the nature of our services, once a project is completed and delivered, we do not offer traditional returns or refunds. However, we are committed to customer satisfaction, and we are happy to work with you to resolve any issues you may have with the final result.

1. Request for Revisions

If you are not fully satisfied with the edited images, we offer a revision process to make necessary adjustments. You must submit a revision request within [X] days from the date you receive the final images. Please provide clear and specific feedback on the areas that need adjustment, and we will do our best to meet your expectations.

2. Refunds

Since our services involve customized photo editing work, we do not offer refunds for completed projects. However, if there is a significant issue with the quality of the work that we are unable to resolve through revisions, please contact us to discuss a potential resolution.

3. Cancellation Policy

If you need to cancel an order before the editing process has begun, you may do so by notifying us via email or phone within [X] hours of placing the order. Cancellations made after the work has started will not be refunded, as the service has already been initiated.

4. Process for Returns and Revisions

  • Submit a revision request via email to phongedits@gmail.com or through our contact form.
  • Clearly describe the specific edits or issues that you would like us to address.
  • We will review your request and get back to you within 1-2 business days to discuss the next steps.

5. Delivery Issues

If you experience any issues with the delivery of your images (e.g., broken files or incorrect formats), please contact us immediately. We will work to resolve the issue promptly and deliver the corrected files.

6. Contact Us

If you have any questions regarding our Returns Policy, or if you would like to request a revision or report an issue with your order, please contact us at:

  • Email: phongedits@gmail.com